Trent (above) and his wife called "Canyon Creek" (now owned by Big Heart Pet) when their dog died shortly after eating their chicken jerky. Phone calls from Purina representatives at "Waggin' Train" can be heard in the film "Pet Fooled"
Since "Pet Fooled" was released in January 2017, a lot of conversations have been happening in regards to what information companies should be properly and clearly conveying to dog and cat owners. When you call a 1-800 number, is the true purpose for that number to connect pet owners to knowledgable workers at the company that can speak about important nutritional topics? Or, do the 1-800 numbers exist as a sort of "shield" to field important questions AWAY from the company because they would prefer not to talk about in depth nutrition relating to dogs and cats? After all, there are some TOUGH questions regarding many of the diets produced by all of the major companies and these questions need to be asked by all pet owners before buying a food.
If a company is making a food, proper questions to ask can be questions like the below.
What every pet owner should be thinking about is their own standards of what they want to see in a food. Are you happy that corn gluten meal is in your dog or cat food or do you think it's a sub par ingredient that doesn't need to be in the pet food? Are you happy feeding ground yellow corn as a "protein" in a dog or cat food? Are you comfortable feeding ground yellow corn as a carbohydrate? Carbohydrates are not biologically essential nutrients required for dog and cat diets. So why are companies including them in their foods, often times at high rates? Is ground yellow corn even appropriate for dogs or cats to eat?
Have you ever called a pet food company? What was your experience like? Send your story to firstname.lastname@example.org or leave a comment below!